CMBM - Office Operations

The program approaches customer service, office operations and marketing from the unique perspective of a medical practice.

Program Objectives

Florida Atlantic University’s Certified Medical Business Management program(CMBM) is a three-module, comprehensive, specialized business program for medical industry professional which focuses on the skills, tools and characteristics needed to manage a successful medical business or practice.

Topics include

• Human Resource Management: From Hiring to Firing
• Outsourced Services and Alliances
• Guide to Financial Statements
• Customer Service: Communicating with Internal and External Clients
• Managing a Stellar Billing Team: the Backbone of a Medical Business
• Practice Growth: Developing a Strategic Plan
• Medical Business Marketing
• Presentation Skills: Business Writing and Verbal Communication
• Risk and Crisis Management
• Negotiations: from Inception to Execution
• Information Technology in your practice

Program Details

• Format: Wednesdays | Live Virtual
• Dates: April 19 - June 28, 2023
• Time: 6:30 pm – 9:30 pm
• Hours: 33 Hours/ 3.3 CEUs
• Sessions: 11
• Location: Online
  
• Fee: $850.00